Reddit and its partners use cookies and similar technologies to provide you with a better experience. Updates will be posted on this post when available. Phoenix. Leblanc, said he expects to see class action lawsuits -- and suits by individual firms -- attempt to quantify the cost of the outage. Maybritt Devriese. This report by The Canadian Press was first published July 9, 2022. Returned around 12:55AM EST for me. today, and local businesses are still trying to make do. In April 2021, Rogers experienced a country-wide outage that saw many unable to place calls, send text messages, or access their internet browers. My land line still doesnt work, Lol - Rogers explaining the potential impact of an outage: http://businessforum.rogers.com/enterprise/posts/how-a-comprehensive-service-level-agreement-sla-can-save-you-money-19911223. The channel broadcasts from 299 Queen Street West in Downtown Toronto.. [10][11] As a result, CP24's late-afternoon talk shows, such as Animal House Calls and Hot Property, which had been seen weekdays at 5:15p.m. were moved to a new 7:15p.m. time slot on January 26, 2010. It is also available in the "FYI" package provided to Shaw Direct customers. Please hold onto your tickets as they will be valid for the new date", "Critics call for Parliament, CRTC to immediately investigate Rogers outage", "Rogers restores service for 'vast majority' of customers after massive outage", "It's day 4 of the Rogers outage. Twitter suggests this outage is national as others reported the same in Toronto, and Vancouver. [21][22], A report by Cloudflare suggested that the outage was due to internal, rather than external, causes. Lawyers are good at that, so if there's a class action, they can measure the loss of productivity, the opportunity cost of not being able to work, missed meetings, missed opportunities, missed contracts, it is significant, he said. Select programming from other CHUM stations would also be featured on the channel, including The NewMusic and Fashion Television; another program, 24Ontario, featured news stories from CHUM's NewNet stations elsewhere in the province. [27], Rogers plans to credit customers for five days of lost service, which will be credited August 1. [31], On July 8, the same day as the outage, an internal email was sent requesting that retail locations remove signage stating that Rogers was Canadas Most Reliable 5G Network.[32], On July 11, the CEOs of many of Canada's major telecommunications companies (Rogers, Bell, Telus, Shaw, Vidotron, SaskTel and EastLink) were all invited to take part in a conference call with federal cabinet minister Franois-Philippe Champagne to discuss a new "mutual assistance" framework of cooperation between the companies in emergencies to prevent the recurrence of a similar incident in the future. Both competitors offered assistance to Rogers, though the company determined that it was not possible to switch its users over to alternate networks, citing the inability to access its user database, as well as the excess load that the sudden addition of more than 10 million users would put on the other networks. This page was last edited on 4 November 2022, at 19:13. Civic activist Adam Chaleff originally filed a complaint with Commissioner Jonathan Batty in July asking him to investigate whether . I think regulators have the authority, they have the power, the question is: do they have the courage to use it? he said. ITU's supreme governing body is set to convene from 26 September to 14 October 2022 at the Palace of the Parliament in the Romanian capital The vehicles use a red, white and black paint scheme with the channel's logo and the "Breaking News!" Known as "Breaking News Vehicles" the custom-built 2008 Chevrolet Suburbans were outfitted by Frontline Communications of Clearwater, Florida, USA. A Memorandum of Understanding on how the carriers can work together in the future will be submitted in September to the Minister of Innovation, Science and Economic Development. https://petitions.ourcommons.ca/en/Petition/Sign/e-4039. The channel was named as an extension of CITY-TV (Citytv Toronto)'s newscasts, which were then known as CityPulse. Richard Leblanc, a professor of professor of Governance, Law and Ethics at York University, said the outage was a learning opportunity for threat actors, like Russian state-sponsored hackers, who can now see how vulnerable Canadian industry, financial institutions and health-care systems are to an attack on a telecom provider. Press question mark to learn the rest of the keyboard shortcuts. It pretty much stopped my business, he said in an interview Saturday. @CP24 Published Saturday, July 9, 2022 5:40PM EDT Last Updated Saturday, July 9, 2022 5:40PM EDT A day after a nationwide Rogers outage saw customers wake up without access to services,. Bloomberg News on Monday contended the global power crunch is already well underway: In a letter to the CRTC, Rogers stated that the deletion of a routing filter on its distribution routers caused all possible routes to the internet to pass through the routers, exceeding the capacity of the routers on its core network. CTV chose to keep CP24, and the rest of CHUM assets (including the A-Channel stations) it had said it would sell. [20] On July 11, a spike of service issues was reported to the web traffic monitoring company Ookla's Downdetector, with some users reporting that service had not recovered for them. Here's 4 things you need to know", "Rogers down? Coordinates: .mw-parser-output .geo-default,.mw-parser-output .geo-dms,.mw-parser-output .geo-dec{display:inline}.mw-parser-output .geo-nondefault,.mw-parser-output .geo-multi-punct{display:none}.mw-parser-output .longitude,.mw-parser-output .latitude{white-space:nowrap}433859N 792325W / 43.649701N 79.390233W / 43.649701; -79.390233, Regional and local television news channels in North America, Critics had speculated that the latter change was likely as a response to the announcement of the CRTC granting approval to an application by, This arrangement ended on April 13, 2011, with the launch of a new, Canadian Radio-television and Telecommunications Commission, CP24.com Exciting times as CP24 launches cutting-edge newsroom, CP24 broadcasts Toronto's Number One Local 6pm Newscast, "ARCHIVED CITY News (Toronto) Category 2 specialty service", "What Happened To CityNews On That Cable Channel? The people over there at Rogers are studying this as Im sure they are very careful to see what happened and make sure it doesnt happen again, Tory said Friday. [7] Splitting their physical and wireless lines for $261 million, and giving out $150 million in customer credits became part of a $10 billion plan for Rogers over a three year span involving increased management and additionally the use of artificial intelligence to supervise potential future errors. The channel broadcasts from 299 Queen Street West in Downtown Toronto. [25], Critics have cited the outage as an example of the impact of Canada's telecom oligopoly, and an argument against Rogers' proposed acquisition of Shaw Communications (which would further consolidate the industry). On July 8, 2022, Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks, including those of subsidiary brands Rogers Wireless, Fido, Cityfone, and Chatr. It was first originally launched on March 30, 1998, under the name CablePulse24 by its owners CHUM Limited and Sun Media. "Your account has been credited $200 for the outage on July 8. CHUM acquired Sun Media's interest in 2004 after acquiring the assets of Craig Media. Because of its diverse, localized and partially text-based content, the channel is among the most popular choices in the Greater Toronto Area and much of Southern Ontario (outside of Ottawa) for screening in public places such as waiting areas, train stations, restaurants, and lounges. It was first originally launched on March 30, 1998, under the name . It can be accessed from a computer or on a mobile app such as a tablet or smartphone. Smith ranks fifth in the NFL in both Questions remain as Rogers Communications continues to restore service after a network outage that affected customers across the country. In December 2013, CP24 (along with several other Bell Media television channels) launched a TV Everywhere service known as CP24 GO, which is offered for free to Bell TV customers. Patricia Valladao, a spokeswoman for the Canadian Radio-television and Telecommunications Commission said the telecom regulator is in contact with Rogers. Rogers did not reply to multiple requests for comment Saturday from The Canadian Press about the number of customers affected and the credit that customers will receive. This could have been catastrophic for the country if this was a threat actor, he said in an interview Saturday. It's not that easy to just use different vendors on a core network. Bell MTS has not yet launched the feed in HD. Competition watchdog doubles down on blocking Rogers-Shaw deal ahead of hearings. The explanation they gave didn't give enough detail to explain why redundancies didn't work. The move was intended to broaden the network's reach as a multi-platform news source, but did not prove successful; Toronto Sun columnist Ted Woloshyn in particular pointed out that the station was simply airing a straight simulcast of CP24 television content that was not properly formatted for radio. I seem to have 1gb dl and 30mb up, based on speed tests. However, the CRTC made the deal conditional on CTV selling the Citytv stations. Rogers plans to physically separate its wireless and wireline core networks to help mitigate the fallout of future outages. [Round 29] Hopefully truck nuts double as a floatation Ottawa set to permit small homes in yards. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Internet, mobile and cable customers of Canadian provider Rogers and its sub-brand Fido have been experiencing major service issues since early Friday due to . Theres still no service for many in Oshawa, Ont. The Rogers GSM network was also used to remotely monitor fire alarms and sprinklers in municipal buildings. Rogers copies Bell, Telus throttles data speeds on new plans, Press J to jump to the feed. "[27] A spokesperson for the CRTC promised that the organization would examine the outage and "put in place the necessary measures to prevent it from happening again. The leadership team was updated the previous night on the Rogers Website to reflect this change. Nobody in the NFL expected this. Former CEO of Rogers, Toronto Mayor John Tory is still a member of the Rogers family trust. On September 27, 2012, CP24 began broadcasting in HD (with the SD feed letterboxed) initially on Bell Fibe TV coinciding with it, a new enhanced on-air appearance. The outage was caused by a malfunction at the Fundeni 220 . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. CP24 is a Canadian English-language specialty news channel owned by Bell Media, a subsidiary of BCE Inc. and operated alongside the Bell-owned CTV Television Network's owned-and-operated television stations CFTO-DT (CTV Toronto) and CKVR-DT (CTV 2 Barrie). In November 2008, CP24 moved its operations to a new studio and newsroom on the second floor of the complex. [7], As a result of the outage, the city government of Toronto reviewed its legacy contract for sourcing with a variety of providers. Public parking payments and public bike services were also unavailable. [13] The deal which required CRTC approval, was approved on March 7, 2011[14] and closed on April 1 of that year, on which CTVglobemedia was rebranded Bell Media. While Industry Minister Francois-Philippe Champagne has described the outage as unacceptable, Leblanc said that kind of talk needs to be followed up with action. [b][9], Following the layoffs and cost-cutting measures that took place at the Citytv stations across Canada (including the cancellation of Citytv Toronto's CityNews at Five announced on January 19, 2010), CP24 immediately expanded its Live at 5 newscast (which had been airing for 15 minutes since its launch in 2008) to 30 minutes along with the launch of another half-hour newscast, Live at 5:30. Ever hear of understaffing? However, CP24 continues to offer its occasional free live streaming of some major news events on its website. Why one would push a software update to all the routers at once, boggles my mind. [8] The economic toll to the Canadian economy for the outage period was projected at $142 million.[9]. Joke. IsDown is a status page aggregator & outage monitoring tool for all your business-critical dependencies. On June 12, 2007, Rogers announced that it had agreed to buy the Citytv stations (including Citytv Toronto) for $375 million. The show runs from 7:0010:15a.m., however. Toronto's integrity commissioner has agreed to relaunch an inquiry related to Mayor John Tory's ties to the Rogers corporation, after suspending the probe in the run-up to last month's municipal election. 17 September 2023. On June 25, 2013, CP24 began broadcasting in HD on Rogers Cable, shortly after the competing Rogers Media-owned CityNews Channel, which had been available in HD on Rogers Cable since launch, announced it would be shutting down. This process began in 2008, with the introduction of new CP24-only personalities (which meant they were no longer seen anchoring/reporting on the CityNews side), new live eye trucks (also known as Breaking News Vehicles) which were outfitted with white and black design bearing the CP24 and red "Breaking News" decals, the establishment of a new studio and newsroom on the second floor of the 299 Queen Street West building in November of that year,[2] and the removal of nearly all Citytv's news simulcasts from its schedule few weeks later on December 10 of that year, (excluding Breakfast Television), and replacing the 6 p.m. CityNews simulcast with CFTO's CTV News Toronto at Six. [19] The next day, Rogers stated that it had restored service to the "vast majority" of its customers; however not all service had been restored across the country. Provide your team with real-time outages for all your tools and cloud providers. As a result of the ownership changes, CP24 began to separate its operations from those of CITY-TV. On July 8, 2022, Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks,[3] including those of subsidiary brands Rogers Wireless, Fido, Cityfone, and Chatr. ***We are in no way affiliated with, endorsed or sanctioned by Rogers Communications. In a written statement, Staffieri said the company is continuing to monitor its network for issues and investigate the root cause of the issues. Usually, core network equipment is designed to assume the redundancies are the same equipment. CP24, is now available on iHeartRadio Canada effective December 2017. ", "Ground shifting as broadcasters brace for sports war", CP24 Now Offers Toronto Viewers More Early News With LIVE AT 5 and LIVE AT 5:30, "Bell to acquire 100% of Canada's No.1 media company CTV", CRTC approves BCE's purchase of CTVglobemedia, Bell completes acquisition of CTV, launches Bell Media business unit, CP24 BREAKFAST Served Fresh Seven Days A Week, "CP24 November 18 press release for new on-air look and new cutting-edge newsroom", "CP24 personality alleges 'systemic pattern' of discrimination in human rights claim against Bell Media", https://en.wikipedia.org/w/index.php?title=CP24&oldid=1120655391, 24-hour television news channels in Canada, Television channels and stations established in 1998, Analog cable television networks in Canada, English-language television stations in Canada, Short description is different from Wikidata, Articles using infobox television channel, Articles with specifically marked weasel-worded phrases from December 2012, Articles with unsourced statements from October 2019, Official website different in Wikidata and Wikipedia, Creative Commons Attribution-ShareAlike License 3.0. the entertainment and concert listings were reallocated from the bottom screen to the right-hand corner between the weather and traffic boxes, the weather scroll was expanded to a "five-day" contrast (which previously only displayed in "four-day" contrast) on which the scroll displays the forecast breakdown for the next 24-hours (e.g., "MORN" for both the current morning and the next morning, "AFT", for afternoon, "EVE" for evening and "NITE" for overnight), and, a larger sports headline news scroll was added at the bottom, in which business news from Canada's, Bill Coulter weather specialist; also on, Jackie Crandles news anchor/reporter; host of, Jee-Yun Lee news anchor/reporter; (former host of, Tonya Rouse fitness specialist and host of CP24's, Brandon Gonez weather specialist/Reporter; Host of, This page was last edited on 8 November 2022, at 03:49. [35][32], The CFIB requested Rogers to give a free month of service to compensate for losses to others. Under CHUM ownership, Mark Dailey of CITY provided continuity voice announcements on CP24. Scammers are taking advantage of the outage. The rebroadcasts were accompanied by a graphic on the top right corner of the screen that read "Rewind", supplemented with the original airdate below it. It is not carried on any analogue cable system outside of Central or Southern Ontario, although it is available on direct broadcast satellite and IPTV television providers in some markets. The outage had a significant impact on various information systems nationwide, much of which extended past residential and commercial Rogers customers, due to their dependencies on Rogers infrastructure: Rogers had begun to slowly restore service that evening, but CEO Tony Staffieri stated there was no estimated time for when services would become fully operational again. Yeah I cant connect to any game servers either, Now internet working as of 2 hours ago in Brampton Northwest. Soap boxing; This outage highlights the mess our leaders, the CRTC, and Bell and Rogers have created. Another Oshawa resident, in line for an ATM, expressed concerns over accessing medical care while services are down. The relaunched enriched screen includes several changes such as: CP24 shares news resources with other Bell Media-owned outlets, including the news/talk radio affiliate CFRB "Newstalk 1010", sports updates with TSN (and CHUM "TSN Radio 1050"), business news updates with BNN Bloomberg and entertainment news updates with eTalk. Monitor outages in Cloudflare and all your cloud providers with ease. This followed another major national outage a year prior in April of 2021. If Verizon/Vodafone had some to Canada a few years ago the Rogers outage would have still sucked, but not as badly. Also, the people who work on that stuff are usually trained on one particular vendor and that is all they do. One quarter of all traffic signals relied on their cellular network for signal timing changes. Most of the people, they don't use cash anymore, so pretty much, I sat down in my office doing nothing., Suddenly not being able to take card payments is a big problem, he said. The channel focuses on local news from the Greater Toronto Area and Southern Ontario, while also covering national and international news. CP24 is seen on cable channel 24 on most cable providers that carry the channel. Called Rogers today and they said we only get comp two days credit for the outage. According to a text yesterday it was planned. The channel was licensed by the Canadian Radio-television and Telecommunications Commission (CRTC) in 1996 as Pulse 24, described as "a 24-hour-a-day specialty television service devoted to news and information, with a focus on southern Ontario local and regional news and information",[1] and launched on March 30, 1998, as CablePulse 24, under the ownership of CHUM Limited, the parent company of CITY-TV and minority partner Sun Media, owner of the Toronto Sun daily newspaper. This format was referred to as "NewStyle NewsFlow" during the CHUM era. Except for Geno Smith.Through the first half of the 2022 NFL season, the Seattle Seahawks' starting quarterback has completed 207 of 283 passes for 2,199 yards, 15 touchdowns, four interceptions, and a passer rating of 107.2. Welcome to the unofficial subreddit of Rogers Communications, one of the largest telecommunications providers in Canada. Write you MP, write the CRTC, and dont let this go. This format has been described[by whom?] Rogers shouldve taken my offer to give me 70% off my bill so instead of still making $64.89 off me theyll owe me $400. It wont show up til our bill comes out. as more closely resembling a website than a conventional television channel, and has been replicated with a similar look of CP24's enriched screen on its website. Is anyone worse affected? [15], On July 21, it was reported that the Chief Technology and Information Officer, Jorge Fernandes, will be replaced by Ron McKenzie, who was the former president of Rogers for Business. [34], A class action lawsuit was filed in the Superior Court of Quebec which requested all customers receive a $400 rebate, reasons cited included negligence of the CRTC regulations to make 9-1-1 calls available at all times. Multiple international web monitoring companies observed the outage. This is just a community. Launch your fidoapp or visit https: //s.id/1dXiF to get started". Its pretty difficult, with our POS system down, we cant check stock - anything really. It is distributed through cable in Southern Ontario and direct broadcast satellite nationally. This is exactly why the duopoly must end. Instant notifications on outages. Launch your fidoapp or visit https: //s.id/1dXiF to get started". The event spurred new government policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals' affected customers, and establish plans for how to communicate to the public about said incidents. CP24 BREAKFAST We rate Internet providers on their true speed performances, network outages and user reviews by the Fing's most generous community of network owners. CP24's screen format uses a window in the top-left of the screen to show the current program, which is surrounded with a sidebar with weather and traffic reports, scrolling news headlines and local entertainment/event information, and tickers for stocks and sports. Staffieri apologized for the outage, adding that we're particularly troubled that some customers could not reach emergency services and we are addressing the issue as an urgent priority.. On September 27, 2012, CP24 again updated its on-air appearance as the channel began broadcasting in high definition. Update 2: Service back for most. A day after a nationwide Rogers outage saw customers wake up without access to services, most Ontario residents are back online but not all. [33] On the same day, Champagne announced new policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals' affected customers, and establish plans for how to communicate to the public about said incidents. Questions remain as Rogers Communications continues to restore service after a network outage that affected customers across the country. The Scarborough Health Network was forced to ask all on-call staff to report to work once learning of the outage, as theyd no way to contact staff if needed. [25][28] On July 10, 2022, Tony Staffieri, president and CEO of Rogers Communications, sent an email to all customers to officially apologize for the incident and inform them that Rogers would credit all customers' accounts for Friday. I work in regulations and that's my educated viewpoint. I think it's time that regulators, and this includes Industry Canada, the CRTC and the Competition Tribunal begin to insist on proper, robust, independently-audited internal controls, so that you don't have an outage like this, he said. Buy tickets. He said he kept forgetting to tell people he was only able to take cash until he'd made their food, but served them anyways, adding that many people came back to pay on Saturdat. Realtime status and problems overview", "Rogers network resuming after major outage hits millions of Canadians", "Rogers CEO apologizes, says 'maintenance upgrade' behind major outage", "Rogers shares explanation after 'unprecedented' outage", "Far-reaching implications of Rogers outage shows need for competition: Expert", "Rogers outage shows need for Plan B when wireless, internet services fail, analysts say", "Canada's Rogers to credit customers with 5 days service after massive outage", "A Message from Rogers President and CEO", "Here's Everything You Need To Know About Claiming Rogers Credit After The Outage", "The Last Canada-Wide Rogers Outage Resulted In Credits For Customers & This Is How It Worked", "Application to Authorize the Bringing of A Class Action and to Appoint the Status of Representative Plaintiff", "Rogers outage prompts meeting with telecom execs, Industry Minister to discuss mutual assistance framework, sources say", "Rogers to credit customers with five days of service as it faces scrutiny from CRTC after major outage", "Rogers customers in Toronto could get $400 rebate thanks to class action suit over outage", "Rogers replaces chief technology officer amid the fallout from nationwide outage", https://en.wikipedia.org/w/index.php?title=2022_Rogers_Communications_outage&oldid=1120036606, Around 25% of Canada lost Internet connectivity, according to the UK cybersecurity organization, Along with the inability mentioned above to accept debit, some. CTVglobemedia retained the ownership of CP24 and the small market A-Channel stations, but subsequently sold the Citytv stations including CITY-TV, to Rogers Media in mid-2007, which held a 20% stake until 2008. Overnight broadcasts on CP24 featured vintage CityPulse news broadcasts from CITY-TV during the 1970s & 1980s branded as Rewind. 24 May 2022 0. The CEO is denying the recent restructuring and elimination of various departments led to the outage. 2 min read. One year later on June 8, 2007, the CRTC approved the CTV takeover of CHUM. Join today. This will happen if you use a single vendor for the core network, this is not good practice and it is always beneficial two rely on two vendors for the core network, as if one has a meltdown as it happened at Rodgers, the others vendors router should be able to handle the rest of the network traffic, if the core network was designed correctly.
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