Not knowing the specifics of your stay and reservation, it is hard to say what happened with the mix-up when booking the rooms for the weekend. We checked in, did the "complimentary bed bug check" and got the all clear from everyone that the room was clean. Only complaint about this room during this particular stay was the small size of the bathroom. The park does open at 10 for resort guests and then 11 for everyone else. More and more bites were showing up on my husbands body at this point. While I'm glad to hear that everyone had fun, I am sorry to hear about your other concerns. Thursday April 25th I went to the dr with over 15 total bites on my body and he confirmed that they are bed bug bites and prescribed me some cream. What a great value. Thank you for visiting and Happy Mother's Day. Please know I will be sure to share this with our management and development team. I don't mind a little markup but that is just tacky. We saw and heard of others who had the same problem. data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAAB4CAYAAAB1ovlvAAADOUlEQVR4Xu3XQUpjYRCF0V9RcOIW3I8bEHSgBtyJ28kmsh5x4iQEB6/BWQ . Staff was very nice.Cons: $3.75 for a can of soda???? The staff, particularly the wait staff, was very friendly. I replied.why wouldMy family and I stayed at Kalahari for the first time ever April 21-23rd, 2013 and we had a nice time except for bedbugs! But will not be going back ever again! I know I would not want to stay in a room that another guest made a report of bed bugs in. If you are going to go, pay for a hotel near by and buy a day pass. It's ashmae because other that the bed bug issue (which is a BIG deal) we had an enjoyable time at the waterpark and resort!More. Review tags are currently only available for English language reviews. We had dinner at their Great Karoo Restaurant and we were very pleased with the service as well as the quality of the food. I rented a cabana which I suggest doing if you have a large group. We had planned on eating at the resort for all of our meals, and were let down to find out that they only had one restaurant (the same restaurant) open at night, so we had to take our money elsewhere and have dinner off site. So much to do. I'm going to base this review off the two stays I did over the course of last year. Holiday Inn Sandusky-Cedar Point Area 5513 Lima Sandusky Rd, #44870 Sandusky, OH. Lots of room. I'm glad everyone had a blast in the waterpark. The hotel also needs to stay on top of this! Date of stay: December 2010. the whole conversation was defensive. I explained to the manager that we have a very expensive bed bug zip up cover when we bought our . Kassie. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hampton Inn Sandusky-Central View Hotel 581 reviews 1.0 miles from Kalahari Resorts & Conventions - Sandusky Free Wifi Free parking Special offer Visit hotel website Breakfast included Best Western Plus Sandusky Hotel & Suites View Hotel 1,086 reviews 1.1 miles from Kalahari Resorts & Conventions - Sandusky Free Wifi Free parking Finally we did get them gone and I was bite free for over half a year. There was this group of like 6 kids, taking turns jumping into the hottub cannon ball style. The voice message stated that she was out until Friday the 26th. Site content 2006-2019 Maciej Ceglowski My family and I have been staying there for years, 3-4 times a year. I replied.why would you not move the current guest anyway as a courtesy because of the situation? Icon Color & Report Disclaimer She refused to offer a us a copy of the inspection report. Arrivial/Check in: Upon arrival at Kalahari Resorts we drove up to the hotel and were greeted by a bell hop who asked for the name and sent someone to help us unload our car. At this point I placed a call to management on the 25th as well stating my concern and what the Dr. said. (I travel for business reasons very frequently) Unlike most hotels your room comes with a microwave and mini fridge. Conference area was excellent. This weekend in Sandusky, there was a gymnastics meet. Today 4/29/13, she called my husabnd and stated there was no bed bugs in the room and was again defensive with my husbands statements. The convention area is very spacious, and was clean until some sloppy attendees started throwing trash on the floor. I'm writing this in hopes that others will see it and rethink their trip. Thursday April 25th I went to the dr with over 15 total bites on my body and he confirmed that they are bed bug bites and prescribed me some cream. It's ashmae because other that the bed bug issue (which is a BIG deal) we had an enjoyable time at the waterpark and resort!More. We also bring a state licensed professional and company to heat the room to ensure that the room is treated and properly corrected. Thank you for taking the time to reach out to us. The voice message stated that she was out until Friday the 26th. Please see our partners for more details. Painful, itchy bites that are hot to the touch and swollen. I did call down to front desk about urine and they sent up someone to clean it up but all she did was spray the area with cleaner and wipe it up. All of our housekeeping staff is specially trained to detect any signs of bed bugs. She was very defensive and said that Kalahari will take no responsibility for bed bugs and they are not liable. That is disappointing and I will be sure to pass along to our team within that outlet. When we called, they told us they were open til 10pm. It is also ridiculous that two people can't go and stay in a room. We'll answer all of your questions from what to pack and expect to how and when to pay. I am sorry someone gave you misinformation. Can you please email the name the reservation is under? Almost a week later and they are still there! I found out that the bites can take up to two weeks to show up and that only 30% of the population have an allergic reation. Approx. Take care! I'm not even sure the sheets had been changed. Thank you for reaching out to me. On a very rare occasion, a guest can bring bed bugs in, it does not have to do with the cleanliness of the resort. Beds were very comfortable, and I slept well throughout the weekend we stayed. Water park is nice minus the slides that weren't operating. Almost a week later and they are still there! Take care! Thursday April 25th I went to the dr with over 15 total bites on my body and he confirmed that they are bed bug bites and prescribed me some cream. Our second trip was during a discount return customer deal, instead of business I brought my family with me and we took advantage of your waterparks and other attractions. which I am still mad about and can not get guest billing to return my calls. The voice message stated that she was out until Friday the 26th. (not happy how they handled it). I reached out to this guest on 8/19/2022 about this stay. Thank you! Took advantage of a groupon arrived Sunday at noon, 4/21/2013, stayed until Monday till 3:00.2 bedroom suite,full kitchen nice and clean, was able to have up to 6 for $159. At that time, our trained housekeeping team will identify and correct the issue. During this particular trip we didn't use the waterparks or other attractions as we were selling at the convention. I'd stick to the water slides even if you don't have back problems, after this ride you will. My favorite was the wave rider. For your next stay, don't hesitate to request a room in an area we would recommend in a more quiet area. Nick mentioned he will be in contact again with you this week! They mixed good drinks and added a little flair while mixing by . I replied.why wouldMy family and I stayed at Kalahari for the first time ever April 21-23rd, 2013 and we had a nice time except for bedbugs! I am sorry to hear about your buffet at the Great Karoo. Kalahari America's Waterpark Resorts 7000 Kalahari Dr Sandusky, OH. As you would suspect, during this several day process, this area is completely closed off. their were lines but that should be expected at a place like that especially on a Saturday/Sunday. Hi Ranajo! Is Kalahari Round Rock Open? Humongous place with so much to do! Apparently, the hotel doubted this, since they told me that they checked all guest rooms for bugs in bed. So very glad to hear about your experience. She refused to offer a us a copy of the inspection report. I think you guys should fix the bedbug problems. About an hour after we spoke on Saturday, I called back and left a voicemail stating that we will need a copy of the inspection report. Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions - Sandusky, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Taxes and fees that are shown are estimates only. There is a clear sign outside the entrance saying there is an age requirement and that there must be a responsible adult with them if so. The only thing I would have a minamul complaint about is the park does not open until 10am. Thank you for reaching out to us and take care! <[emailprotected]edbugregistry.com>. Weekends are at the 9am time frame. Kalahari Resorts & Conventions - Sandusky: Bed bug - See 4,475 traveller reviews, 1,385 candid photos, and great deals for Sandusky, OH, at Tripadvisor. Would make a great family vacation. I am very disappoited at the customer service at Kalahari and the way this situation was delt with! Kalahari Resorts & Conventions - Sandusky: Dishonesty - See 4,488 traveller reviews, 1,411 candid photos, and great deals for Kalahari Resorts & Conventions - Sandusky at Tripadvisor. Hampton Inn Sandusky Bed Bug Complaints. Have to see it to believe it!! . Not only will I not be going back but I have also told my extended family and none of them will be going back as well. The lines to the large "toilet bowl" ride and flume were long and slow. The agony it causes others is unfair! We and our two children had a wonderful time at the Kalahari. The minimum amount is 4. She was very defensive and said that Kalahari will take no responsibility for bed bugs and they are not liable. . So after my last review wasn't sure I really wanted to spend my money here but my kids loved it and wanted to go there for there birthday so we went let's start with check in we got there early so we got out wristbands and went down to the park we were told they would text me when my room was ready well that never happened that wasn't to much to bother me the rest of the trip was great the rooms were clean the pools were not to packed but the one big problem I did have is when I went to check out I had a extra charge to my room that I never did I had to spend 4 hours of my last day there trying to get money from them. I am sorry to hear about the hangups of your last visit and I will be sure to pass it along. Show less. I beg to differ because I have very itchy bites and my husband son and I suffered a horrible reaction! Kalahari needs to take this problem more seriously and get it under control! We we went once on each one.There wasn' anything remarkable about this trip. All staff acknowledges you when walking by and someone is always cleaning something . I will also be contacting the local health department as well as an attorney to find out what my rights are. the line was very long but it moved fast and the front desk lady was very nice and quick. KRizzo@KalahariResorts.com. more. I thought it would be open an hour earlier for guests staying at the resort and the open at 10 for everyone else. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Prepare to walk a lot due to the place being so big.My kids always beg to go back!! Great resort for convention and relaxation, Kalahari Resorts & Conventions - Sandusky. Second night at hotel I wake up to bites. Then, later on that day I started getting red itchy bumps all over my legs and arms, our four year old son as well. Kalahari Resorts & Conventions - Sandusky: Real Fun in Winter - See 4,488 traveler reviews, 1,411 candid photos, and great deals for Kalahari Resorts & Conventions - Sandusky at Tripadvisor. Major kudos for that one! Having stayed at multiple hotels this year, I cannot 100% be certain, but I did stay at Kalahari in July 2015. Was told I could call and check status of room so at 3 I did just that. Great resort for convention and relaxation, Ask rdh410 about Kalahari Resorts & Conventions - Sandusky, Ask Windy W about Kalahari Resorts & Conventions - Sandusky, Ask Tricia W about Kalahari Resorts & Conventions - Sandusky, Ask Lynn W about Kalahari Resorts & Conventions - Sandusky, Ask Paul A about Kalahari Resorts & Conventions - Sandusky, Fairfield Inn & Suites by Marriott Sandusky. I thought it would be open an hour earlier for guests staying at the resort and the open at 10 for everyone else. more. Review tags are currently only available for English language reviews. I don't remember his name but he was a thin bald man in his 40-50's if you could thank him for us. They called me back later only to say house keeping didn't find them.Yeah, cannot recommend this place as long as bed bugs are there. More and more bites were showing up on my husbands body at this point. WOW, thanks for the great review Mark! I beg to differ because I have very itchy bites and my husband son and I suffered a horrible reaction! Then one of the assistant manager told us we brought the bed. While I am glad to hear that everyone had a great time, I am disappointed to hear about the incorrect charge on your statement, I can assure you that we take the safety & security of guest's personal information very very seriously & we would never leave it laying around, mistakes do happen & it can be as innocent as a mis-typed number, regardless, I do hope we were able to resolve it for you. Thank you so much for your time! We got a great deal from Living Social deals. Thank you for being our guest! Please make no mistake, our team is fully prepared and trained to address this concern. Even our King whirlpool suite has a king bed with a sofa sleeper, so we say that it can sleep 2 or 4 if you would like, so that everyone can enjoy the waterpark too. My family and I stayed at Kalahari for the first time ever April 21-23rd, 2013 and we had a nice time except for bedbugs! Tripadvisor performs checks on reviews. She was very defensive and said that Kalahari will take no responsibility for bed bugs and they are not liable. It was busy when we arrived took @ 15 mins to per register and get park tickets. Was there almost all day. We are just so thankful that you have stayed with us twice. We take concerns of this nature very, very serious. Water park is very nice and something for all levels of swimmers. My stepson got sick at dinner and my husband had to leave and take him to the room abruptly and the waitress took his meal off the bill which I did not expect. the lines that were the shortest were actually the best slides. Really gross! I was very pleasantly surprised to find that our room was very large for a Standard room. I was not given an apology, or any sort of discount, despite the fact that we checked out early due to being so grossed out by the bugs. Water shoes are not permitted. Also, I will be sure to pass along to our reservations team and supervisor. We also bring a state licensed professional and company to heat the room to ensure that the room is treated and properly corrected. My son and I both had bed bug bites. 08/29/2022. She stated that inspectors would check the room today Monday the 29th and we would get a call back. At this point I placed a call to management on the 25th as well stating my concern and what the Dr. said. I'm also concerned about the other family that supposibly was ok with staying in the room before it was properly inspected! The hotel part of the experience is honestly not worth the price you will pay. I found out that the bites can take up to two weeks to show up and that only 30% of the population have an allergic reation. BUT the girl stated it would be $59.75 because the day was half over and my bank card was charged $159.75. my 2 year had the time of his short life and still a week later is talking about the slides! She stated the cover does not work and insinuated that the bites happened here at home! My legs and butt thanked me. . No problems there. It was so nice to get some sun while relaxing outdoors. Late Saturday evening I received a call from the customer service manager at Kalahari who stated that other guests were currently in the room and were made aware of the situation, checked the room with housekeeping and were ok with staying in the room. Almost a week later and they are still there! More and more bites were showing up on my husbands body at this point. Off course they would, they are house keeping. Said he was sorry and that was the end of it. Was there almost all day. The combination of their parents not watching them, as well and no staff on hand to control this situation made this a real annoying portion of our trip that was supposed to be relaxing. Thank you for visiting and hope to see you soon! I'm going to base this review off the two stays I did over the course of last year. Still smelled after that so I cleaned the bathroom myself. Everything you need is under one roof. That was the only one who didn't get an upset stomach.The waterpark was a lot of fun. Kalahari Waterparks: Bed Bugs - See 1,430 traveler reviews, 377 candid photos, and great deals for Sandusky, OH, at Tripadvisor. I found out that the bites can take up to two weeks to show up and that only 30% of the population have an allergic reation. - Read 4,486 reviews, view 1,409 photos, and find great deals for Kalahari Resorts & Conventions - Sandusky at Tripadvisor KALAHARI RESORTS & CONVENTIONS - SANDUSKY - 800 Photos & 508 Reviews - 7000 Kalahari Dr, Sandusky, OH - Yelp Restaurants Kalahari Resorts & Conventions - Sandusky 508 reviews Claimed Resorts, Venues & Event Spaces, Water Parks Edit Open Open 24 hours See 803 photos Write a review Add photo Services Offered Verified by Business Meetings/Conferences You will have for sure made someone's day :) Thank you again for everything and we will see you again soon! Candy store amazing. We stayed this past weekend and one of my family members was bitten horribly by a bed bug. Thank you for taking the time to review our resort. My family and I stayed at Kalahari for the first time ever April 21-23rd, 2013 and we had a nice time except for bedbugs! For your next visit, which we are so excited for, for your comfort, feel free to ask to look through your room prior to bringing in your belongings. Then my 13 year old son found a used adult diaper behind the dresser the Tv sets upon. I immediately called customer care and competed a lost item report, as these items were . We even did the black light golfing. Thank you again for reaching out to us. Bar drinks we had were $8.75. Exactly like when I had bed bugs at home.Told a manager about the bites and that they were probably bed bugs, they said they would have housekeeping check room. The bell hop followed us up to our room and helped unload the cart. I'm also concerned about the other family that supposibly was ok with staying in the room before it was properly inspected! I will be there this year but if you dont find it. Damn it all again!!! Thanks again! I replied.why would you not move the current guest anyway as a courtesy because of the situation? At this point I placed a call to management on the 25th as well stating my concern and what the Dr. said. They will be more than happy to speak with you if that would help. All staff acknowledges you when walking by and someone is always cleaning something . It was nice to have the Fridge and Microwave. Thank you for taking the time to review our resort. In all this was a pretty good trip, some bumps but nothing huge, and I would recommend this as a good place for anyone with children. Be careful the orange coaster is a neck breaker. The reaction she had was awful! Today 4/29/13, she called my husabnd and stated there was no bed bugs in the room and was again defensive with my husbands statements. We're so thrilled to have you as our guest while you using our Convention Center. I explained to the manager that we have a very expensive bed bug zip up cover when we bought our new bed two years ago and have NEVER had bites like this from our home! Hope this helps! The park is amazing and the rooms we very comfortable. Not something that hindered our time there, just something you'd think would be fixed. I'm still itching from it. Taking a trip down the 920-foot lazy river or in a hot tub at Kalahari is not out of the question. Again, I am following up with our housekeeping team to ensure they look into your experience and make the appropriate changes. One of the staff told me hotel was only at 25% capacity so I have no idea why we had to wait so long. 11/2/14 found a bed bug, housekeeping management confirmed it was a bed bug. Great workout. Bed Bugs at Kalahari (Sandusky): Kalahari Resorts & Conventions - Sandusky - See 4,488 traveller reviews, 1,409 photos, and cheap deals for Kalahari Resorts & Conventions - Sandusky at Tripadvisor. Late Saturday evening I received a call from the customer service manager at Kalahari who stated that other guests were currently in the room and were made aware of the situation, checked the room with housekeeping and were ok with staying in the room. It really sounds like you were able to try the whole Kalahari Experience! PLEASE save your money! The Resort Fee is a mandatory daily fee of $39.99 + tax to cover the costs associated with providing the highest level of amenities for our guests. The waterpark was wonderful (although people like me who tend to get cold easily may be a tad uncomfortable when they are wet) and the resort was lovely. I was told that the room would be inspected on Monday morning. We're thrilled to have been part of such a special occasion as a birthday! Water park looked great. Thank you again and looking forward to seeing you again soon! Kalahari Resorts & Conventions - Sandusky 4,488 reviews #14 of 35 hotels in Sandusky Review Save 7000 Kalahari Drive, Sandusky, OH 44870-8628 1 (833) 308-0497 Visit hotel website Affiliate website Check In / / Check Out / / Guests Hotel direct offer!
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